Product Inspection & Factory Audit - Booking & Cancellation Policy
“BMS” is the abbreviation of Brand Manufacturing Services, “BMS” mentioned on the text below refers to Branding Manufacturing Services.
1.Upon submission of this booking form to BMS, you have confirmed that all information provided in this form is accurate and that you understand BMS’s Booking Policy as below. Booking requests are subjected to BMS’s availability.
2. For Product inspection service:
- Booking form need to be sent to BMS with at least 2 working days in advance (e.g. services on Thursday must be booked by 5pm on Monday).
- Cancellation must be made with both email and phone call together to BMS office.
3. For Factory audit service:
- Booking form needs to be sent to BMS with at least 5 working days in advance.
- Cancellation conditions also apply as mentioned below.
4. Cancellation Policy:
- No extra change will be incurred if cancellation made two working days in advance (e.g. services on Thursday cancelled before 5pm on Tuesday).
- US$50 rush cancellation fee will be incurred with less than 1 working day noticed (e.g. services on Thursday cancelled from 5pm on Tuesday to 5pm on Wednesday).
- Full cost of cancellation fee will be incurred (e.g. services on Thursday cancelled after 5pm on Wednesday, or auditors are not allowed to perform the services as scheduled or denied access).
- In some cases, when the travel expenses such as bus or train tickets that have already been incurred. The costs incurred or cancellation fee will be billed should these expenses cannot be refunded.
5. The factories must have all items neatly placed in the warehouse, and the space must be allowed auditors to easy access.
6. The factories must help to arrange adequate workers to move cartons, unpacking, packing and perform on-site tests, etc.
7. Should Inspection be delayed due to factory’s reason, BMS will bill a fee of $40 per auditor, per hour.
8. Sunday and Chinese Public Holidays services will be subject to extra charges as such: Sunday (1.5 X actual man-day count), Public Holiday (2.0 X actual man-day count).
9. In the event of natural catastrophe (typhoon, earthquake etc.) and if the auditor was already dispatched but BMS was not able to undertake the service, the client will only be billed with the incurred expenses. BMS will not charge the service fee and will re-schedule the service again.
10. Working day refers to Monday – Saturday, excluding all Chinese Public Holidays.
11. Inspection reports are issued on the same day following completion of the service. For services conducted during public holidays, a USD$50 report issuing fee will apply. Otherwise, the report will be issued on the next working day.
12. Factory audit reports will be issued within five working day following the completion of the service.
“BMS”为Branding Manufacturing Services缩写,以下所有“BMS”都指 Branding Manufacturing Services。
- 少于一个工作日取消验货服务的 (例如，取消星期四的服务，取消申请在星期二下午五点之后至星期三下午五点之前以内提交给BMS的)，BMS将会收取50USD的加急取消费用。
8. 星期天和公共假日的服务会收取额外费用。星期天（正常费用X1.5), 公共节假日（正常费用X2.0)。